Knowledge Base
YP Fulfillment
Fulfillment operations, order processing, and warehouse management support for YouParcel clients.
Recent Articles
Contact and Escalation Directory
Use this directory to reach the right person or channel for your needs. Primary Support Channel Support Portal: support.youparcel.com Recommended for all non-urgent requests. Provides a ticket number, documentation trail, and SLA tracking. General ...Glossary of Fulfillment Terms
A reference guide to common terms used in fulfillment and logistics. 3PL (Third-Party Logistics) A company that provides outsourced logistics services, including warehousing, fulfillment, and shipping, on behalf of another business. YouParcel is a ...Frequently Asked Questions
How long does it take to get set up with YouParcel fulfillment? Most clients are fully onboarded and ready to process live orders within 3 weeks. This includes MSA signing, platform integration, product setup, and receiving your first inbound ...Escalation Process
If a ticket has not been resolved to your satisfaction or within a reasonable timeframe, you have clear escalation paths. Step 1: Follow Up on the Ticket If you have not received a response within 1 business day, reply to the ticket email or log in ...How to Submit a Support Ticket
The fastest way to get help from the YouParcel team is to submit a support ticket through the portal. This article explains how to write an effective ticket. When to Submit a Ticket Missing, delayed, or incorrect orders. Receiving discrepancies or ...
Popular Articles
How To Connect Your Etsy Store
Step 1: Your Connected Stores YouParcel Fulfillment services allow you to connect multiple stores across various platforms such as Shopify, Amazon, eBay, Walmart etc. So let’s start by viewing your connected stores. Make sure you’re logged into your ...How to Connect Your Woo Commerce Store
Before Getting Started Before connecting your store to ShipHero you will need to enable WordPress permalinks and obtain a REST API Key. Instructions on how to do this are below. Enable WordPress permalinks Log in to your WordPress Admin Panel and go ...How To Connect Your Shopify & Shopify Plus
Connecting your Shopify store for the first time Step 1: Navigate to My Account > Stores and tap the 'Add A New Store' button located on the top right of the screen. Step 2: Select Shopify from the available options. Step 3: Enter the store name i.e. ...How To Connect Your Amazon Store
You can connect as many Amazon marketplaces as you sell and can have multiple accounts in the same marketplace. How to Connect Your Amazon Store Log on to the ShipHero Dashboard at app.shiphero.com Route to My Account > Stores Click on "+ Add a New ...How To Connect Your Walmart Store
Connecting Walmart Store Step 1: Get Walmart Marketplace Approval Walmart requires all sellers (that's you) to be approved before allowing any external connections to your Walmart store, so let's begin with registration. Click here to register your ...