Use this directory to reach the right person or channel for your needs.

Primary Support Channel

Support Portal: support.youparcel.com
Recommended for all non-urgent requests. Provides a ticket number, documentation trail, and SLA tracking.

General Contact

Phone: +1 (201) 366-0-444
Website: youparcel.com/company/contact

For Urgent Operational Issues

Contact your dedicated account manager directly. If you do not have your account manager's contact information on file, submit a ticket marked "URGENT" and a team member will respond as quickly as possible.

For Billing Inquiries

Submit a ticket through the portal categorized as a "Billing" inquiry. Include the invoice number and the specific line item or charge in question.

For New Services or Pricing

Contact our sales team via youparcel.com/talk-to-an-expert or ask your account manager to connect you with the right person.

Warehouse Office Hours

Monday through Friday, 8:00 AM to 6:00 PM Eastern Time.
Warehouses are closed on US federal holidays and on December 25 and January 1.