How To Connect Your Amazon Store

How To Connect Your Amazon Store

You can connect as many Amazon marketplaces as you sell and can have multiple accounts in the same marketplace. 

 

How to Connect Your Amazon Store
  1. Log on to the ShipHero Dashboard at app.shiphero.com
  2. Route to My Account > Stores
  3. Click on "+ Add a New Store" on the top right-hand side of that page
  4. Follow the steps provided when choosing Amazon
  • Once connected, check your email, Amazon may send you an email to confirm our access.  If Amazon sends you an email, you need to click the button in the email before ShipHero can access your data.

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Additional Notes
  • Importing Products into ShipHero:
    • ShipHero syncs with Amazon every 30 minutes to import products that are not currently in the system. 
    • ShipHero will also do a full import of products every day at midnight UTC to ensure that all products are pulled in.

 

  • Importing Orders into ShipHero:

NOTE: Amazon does not 'release' orders right away - they are first 'pending'. 

 

By default, ShipHero will only import orders that have been released by Amazon. Inventory will only be allocated when orders are imported. If you would like pending orders imported to ensure inventory allocation, you can enable it on the settings page:


When enabled:

    • The order will be imported with a Payment Hold
    • Inventory will be allocated to the order.
    • Automation Rules will not run until an order is released from Amazon.
    • Amazon does not provide ShipHero with address information until the order is released, this portion of the order will be blank until the order is released.
    • It can take anywhere from 1 hour to 21 days for Amazon to release an order. Once released the order is marked as Unshipped on Amazon. It can take up to 30 minutes for the order to update in ShipHero once released. 

 

Syncing Time:

    • ShipHero syncs with Amazon every 30 minutes to import orders for all active accounts.
    • ShipHero also runs a sync four times a day to ensure that all orders are pulled in.
    • Merchant Fulfillment (MFN) orders are imported as regular orders with ShipHero
    • Amazon Fulfillment (FBA) orders are imported as FBA orders.

 

  • Pushing Inventory Updates to Amazon:
    • ShipHero pushes inventory updates to Amazon every 20 minutes.

 

  • Pushing Shipment Updates to Amazon:
    • ShipHero pushes shipment and tracking updates to Amazon every 30 minutes to avoid throttling the Amazon API.

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