Returns Handling Overview
YouParcel provides end-to-end returns management as part of our fulfillment service. When a customer returns an order, we receive the package, inspect it according to your instructions, and update your inventory accordingly.
Types of Returns We Handle
- Consumer DTC Returns: Individual packages returned by end customers via prepaid return labels or carrier drop-off.
- B2B Returns: Pallet or case-level returns from retail partners or wholesale buyers.
- Return to Origin (RTO): Packages that were undeliverable and returned to our warehouse by the carrier.
- International Returns: Cross-border returns routed through our international returns network.
Return Inspection
Each returned unit is inspected against the inspection criteria you define. Standard inspection checks whether the item is unopened, sellable, damaged, or missing components. Items are then dispositioned according to your instructions.
Disposition Options
- Restock: Grade A (sellable) units are returned to available inventory.
- Quarantine for review: Items needing your decision are set aside with photos.
- Liquidate / Donate: Non-sellable units can be arranged for liquidation or donation.
- Destroy: For items that cannot be resold and must be disposed of securely.
How to Create Returns
- Open the Order Details page for the order you want to create a return for.
- Scroll to the Actions section and click Return Order. The return order page will appear.
- Select the checkbox next to the product(s) you want to return.
- Enter the Quantity to return, then select the Return Reason and Return Type from the dropdown menus.
- Optional: Add a Note for each line item. Notes appear in the Internal Notes column on the Returns > All Returns page and can be exported.
- Review the Customer Information section — this data is pulled from the original order.
- In the Return Options section, select the Return to Warehouse and choose whether to email the return label to the customer. By default, the label is sent to the customer's email address. Select "Do not email customer return label" to prevent this.
- In the Shipping Info section, adjust the Weight if needed, select the Return Label Type, and choose the Carrier and Method.
- Click Generate RMA.
How to Generate an RMA if Customer Data is Obscured
If customer data is hidden for an order (as shown below), contact the customer to obtain their information and fill in the required fields before generating the return label. The label will not generate without complete, unobscured data.
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