Setting Up Your Returns Policy and Instructions

Setting Up Your Returns Policy and Instructions

Before returns processing can begin, you must provide YouParcel with your returns instructions. This ensures our team handles every return exactly as you want, without needing to contact you for each individual case.

What to Define

  • Return address: Confirm which YouParcel warehouse location should receive returns for your account.
  • Inspection criteria: What does a Grade A (restockable) unit look like? Define conditions such as "sealed in original packaging", "no visible damage", "all components present".
  • Disposition rules by grade: For each grade level (A, B, C), specify the default action (restock, quarantine, donate, destroy).
  • Photography: Do you want photos of every return, or only for damaged/disputed items?
  • Reporting frequency: How often do you want returns summary reports (daily, weekly, monthly)?

Return Label Programs

YouParcel can provide prepaid return labels for your customers. We support:

  • USPS return labels (most common for DTC).
  • UPS and FedEx return services.
  • QR code-based returns (no printer needed by the customer).

Contact your account manager to set up a return label program with your preferred carrier and branding.

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