1. Getting Started
New to YouParcel fulfillment? Start here. This section covers account onboarding, warehouse assignments, portal access, and everything you need to get your first shipment processed and your orders flowing.
2. Inbound Receiving
Everything you need to know about sending inventory to our warehouses. Learn how to submit Advance Shipment Notifications (ASNs), label your cartons and pallets correctly, understand receiving timeframes, and resolve inbound discrepancies or damage.
3. Inventory Management
Manage your product catalog, track stock levels, and keep your inventory accurate. Articles cover adding and updating SKUs, kitting and bundling, inventory holds and quarantine, and how to request cycle counts and aging reports.
4. Order Management
Understand how orders move through the YouParcel system from the moment they are placed to the moment they ship. Covers order statuses, cutoff times, modifications and cancellations, and B2B and wholesale order requirements.
5. Pick, Pack & Ship
Details on how YouParcel picks, packs, and ships your orders. Topics include our pick and pack process, available carriers and service levels, tracking number delivery, international shipping, Amazon FBA prep, and subscription box fulfillment.
6. Returns
Manage customer returns, undeliverable packages, and reverse logistics. Covers setting up your returns policy and inspection rules, handling Return to Origin (RTO) packages, international returns, and disposition options for returned inventory.
7. Billing & Reporting
Understand your invoices and access operational data. Find explanations of every charge type, storage fee guidance, available standard reports, and how to dispute carrier billing adjustments.
8. Integrations & Connecting Stores
Connect your sales channels and systems to YouParcel. Step-by-step setup guides for Shopify, WooCommerce, Amazon, and other platforms, plus API documentation for custom integrations and CSV-based workflows.
9. Policies & SLA
Service commitments, operational policies, and support guidelines. Covers SLA targets, prohibited and restricted products, liability and insurance, data security, holiday planning, how to submit tickets, escalation paths, FAQs, and a full glossary.