Inventory may be placed on hold or in quarantine status for a number of reasons. This article explains what these statuses mean and how to resolve them.

Client-Initiated Hold

You may request a hold on specific SKUs or specific lot numbers at any time. This is useful when:

• You have identified a quality issue with a production batch.
• You are waiting on regulatory approval before releasing a product.
• You want to pause fulfillment during a transition period.

To place or lift a client hold, submit a ticket specifying the SKU(s), quantities (or all units), and the reason for the hold.

YouParcel-Initiated Quarantine

Our team may quarantine inventory when:

• Units arrive visibly damaged.
• A count discrepancy needs resolution.
• Products appear to be mislabeled or mixed with a different SKU.

When we quarantine inventory, we notify you with photos and a description of the issue. You will need to advise on disposition before the hold can be lifted.

Disposition Options

• Rework: Our team inspects, repackages, or relabels units to make them fulfillable. Quoted per unit.
• Return to client: We ship the quarantined units back to you.
• Donate or destroy: We can arrange responsible disposal or donation. Documentation is provided upon request.