Inventory Holds and Quarantine
Inventory may be placed on hold or in quarantine status for a number of reasons. This article explains what these statuses mean and how to resolve them.
Client-Initiated Hold
You may request a hold on specific SKUs or specific lot numbers at any time. This is useful when:
- You have identified a quality issue with a production batch.
- You are waiting on regulatory approval before releasing a product.
- You want to pause fulfillment during a transition period.
To place or lift a client hold, submit a ticket specifying the SKU(s), quantities (or all units), and the reason for the hold.
YouParcel-Initiated Quarantine
Our team may quarantine inventory when:
- Units arrive visibly damaged.
- A count discrepancy needs resolution.
- Products appear to be mislabeled or mixed with a different SKU.
When we quarantine inventory, we notify you with photos and a description of the issue. You will need to advise on disposition before the hold can be lifted.
Disposition Options
- Rework: Our team inspects, repackages, or relabels units to make them fulfillable. Quoted per unit.
- Return to client: We ship the quarantined units back to you.
- Donate or destroy: We can arrange responsible disposal or donation. Documentation is provided upon request.
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