YouParcel invoices are typically issued weekly or monthly depending on your agreement. This article explains the main charge categories you will see on your invoice.

Common Charge Categories

• Receiving / Inbound Handling: Charged per carton or per pallet when your inventory is processed into the warehouse.
• Storage: Charged per pallet position or per cubic foot per week for inventory held in the warehouse.
• Pick and Pack: Charged per order and/or per item picked. Your rate card defines the exact structure.
• Packaging Materials: Charged at cost for boxes, poly mailers, dunnage, and tape used when you do not supply your own materials.
• Postage / Freight: The actual carrier cost for each shipment. Billed at cost or at your negotiated rate depending on your agreement.
• Returns Processing: Charged per return unit received and inspected.
• Value Added Services (VAS): Kitting, labeling, rework, photography, and other special services.
• Account Management / Setup Fees: One-time or recurring account fees as defined in your MSA.

Reviewing Your Invoice

A supporting invoice detail report is available upon request. This report breaks down charges by order number, SKU, or date range to help you reconcile the invoice against your records. Submit a ticket requesting a detail report for the invoice period you want to review.

Billing Disputes

If you believe a charge on your invoice is incorrect, submit a ticket within 30 days of the invoice date. Include the invoice number, the specific line item in question, and the reason for the dispute. We will investigate and respond within 5 business days.