Understanding Your YouParcel Invoice

Understanding Your YouParcel Invoice

YouParcel invoices are typically issued weekly or monthly depending on your agreement. This article explains the main charge categories you will see on your invoice.

Common Charge Categories

  • Receiving / Inbound Handling: Charged per carton or per pallet when your inventory is processed into the warehouse.
  • Storage: Charged per pallet position or per cubic foot per month for inventory held in the warehouse.
  • Pick and Pack: Charged per order and/or per item picked. Your rate card defines the exact structure.
  • Packaging Materials: Charged at cost for boxes, poly mailers, dunnage, and tape used when you do not supply your own materials.
  • Postage / Freight: The actual carrier cost for each shipment. Billed at cost or at your negotiated rate depending on your agreement.
  • Returns Processing: Charged per return unit received and inspected.
  • Value Added Services (VAS): Kitting, labeling, rework, photography, and other special services.
  • Account Management / Setup Fees: One-time or recurring account fees as defined in your MSA.

Reviewing Your Invoice

A supporting invoice detail report is available upon request. This report breaks down charges by order number, SKU, or date range to help you reconcile the invoice against your records. Submit a ticket requesting a detail report for the invoice period you want to review.

Billing Disputes

If you believe a charge on your invoice is incorrect, submit a ticket within 30 days of the invoice date. Include the invoice number, the specific line item in question, and the reason for the dispute. We will investigate and respond within 5 business days.

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