Service Level Agreement (SLA) Overview
YouParcel is committed to delivering consistent, measurable fulfillment performance. This article summarizes our standard service level commitments.
Order Accuracy
YouParcel targets 99.7% order accuracy (correct items, correct quantities shipped per order). Orders with pick errors reported within 14 days of shipment will be remediated at no charge (reship or credit).
Order Processing Speed
- Orders received before the daily cutoff (12:00 PM Eastern Time, Monday through Friday) are processed and labeled same day.
- Orders received after the cutoff or on weekends are processed the next business day.
- Subscription box and bulk dispatch windows are agreed upon in advance on a project basis.
Inbound Receiving
See the Receiving Timeframes article for SLA details on inbound processing.
Holiday and Peak Period Adjustments
During peak shipping seasons (October through December) and major sales events (Black Friday, Cyber Monday), processing times may be extended. YouParcel will communicate any SLA adjustments in advance.
SLA Credits
If YouParcel fails to meet a documented SLA commitment due to an error on our part (not carrier delays, acts of nature, or client-side issues), please submit a ticket within 14 days. We will review and apply credits where warranted per your MSA.
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